Contact Us
We read every message and genuinely value hearing how freelancers use TrueRate. Whether you have a question, spotted a bug, or want to suggest an improvement, here is how to reach us.
The best way to get in touch is by email: [email protected]. We aim to respond within a few business days.
What to include
To help us respond quickly and usefully, it helps to include a little context with your message:
- Feedback or suggestions: tell us what you were trying to do and what you wish the tool did differently. Concrete examples are especially helpful.
- Bug reports: let us know which browser and device you were using, what you entered, and what happened versus what you expected.
- Questions about the numbers: mention the inputs you used so we can walk through how a particular result was produced.
- Privacy questions: our privacy policy covers most of these, but we are happy to clarify anything.
A note on advice
We are glad to explain how the calculator works and how each input affects your result. We cannot, however, provide personalized financial, accounting, or tax advice. For decisions specific to your situation, please consult a qualified professional in your country.
Response times
TrueRate is run by a small team, so replies may take a little longer during busy periods. We do our best to answer thoughtfully rather than instantly, and we appreciate your patience.